Reference

Read Our Terms Before You Open an Account

These terms set out exactly what you agree to when you create a rupishtoto account, use our wallet deposit options, or access any part of the lobby.

Applies to all account holdersCovers DANA, OVO, GoPay depositsJurisdiction-dependent accessSubject to change with noticeIndonesia-local context
rupishtoto Read Our Terms Before You Open an Account
CONTACT US DIRECTLY

Reach Us About These Terms

Have a question about a specific clause, or need to flag something on your account? We offer three direct contact paths. Before getting in touch, have your registered account ID and the relevant transaction or wallet reference ready — that speeds up any review on our end.

Live Chat Open the chat widget inside your account dashboard. A support agent reviews your terms or transaction query and responds directly — have your account ID ready.
Email Support Send a detailed message to our support address. Include your registered wallet type — DANA, OVO, or GoPay — plus the transaction reference for faster handling.
Account Help Centre The Help Centre inside your account covers common terms questions, withdrawal verification steps, and wallet-linking processes without needing to open a ticket.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

Security and transparency around your data are not afterthoughts here. Your account information, wallet details, and transaction history are held under standard encryption protocols. We keep only the data necessary to verify your identity, process DANA, OVO, or GoPay transactions, and maintain accurate account records. You can request a summary of the data we hold at any time through the Account Settings page.

Data Retention

We retain your account and transaction records for as long as your account remains active and for the period required by applicable regulations in eligible regions.

Cookie Use

Cookies keep your session active and remember your wallet preference — DANA, OVO, or GoPay — so you are not re-entering details every time you fund your account.

Account Security

Each login triggers an OTP sent to your registered mobile number. Never share that code with anyone, including anyone claiming to be rupishtoto support staff.

Data Change Requests

To update your registered wallet number or contact details, submit a verified request via Live Chat with your account ID and a recent transaction reference attached.

Common Questions About These Terms

These are the questions we see most often about account rules, wallet conditions, and what happens when terms are updated. If yours is not here, open a chat from your account dashboard.

They apply from the moment you complete account registration and continue to apply for every session, deposit via DANA, OVO, or GoPay, and withdrawal you make afterward.

We publish the updated version on this page and it takes effect immediately. Using your account after the update means you accept the new terms without needing a separate signature.

Access depends on local law and is available only where local law permits. Confirm that your region is eligible before linking a wallet or funding your balance.

Go to Account Settings and submit a data request. Alternatively, contact us via Live Chat with your account ID and we will confirm what records are held on your profile.

Providing false registration details, attempting to access from a restricted region, or misusing the wallet transfer flow can each trigger a review and potential account suspension.

Promotion-specific rules run alongside these terms, not above them. If any promotion rule conflicts with a clause here, these core terms take precedence unless we state otherwise in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.