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How rupishtoto Handles Your Personal Information

This page tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, or contact support — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay wallet privacyNo data sold to third partiesYour right to access your dataContact us to request changes
rupishtoto How rupishtoto Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Got a question about what we hold on your account, or want to request a correction or deletion? Our support team handles data and privacy queries directly. Reach us through any of the channels below — include your registered email or mobile number so we can locate your account quickly and respond without delay.

Live Chat Open the chat widget inside your account dashboard. Describe your data request and our team will acknowledge it and confirm the next step.
Email Support Send your privacy or data request to our support email address. Include your registered mobile number and the wallet type — DANA, OVO or GoPay — linked to your account.
Account Help Centre Log in and navigate to Account Settings, then select Privacy and Data. From there you can view what is stored and submit a formal data access or deletion request.
HOW WE PROTECT IT

Data Handling Practices You Can Check

Every part of the account and payment flow is built with data handling in mind — from the moment you link your OVO or GoPay wallet to the moment a withdrawal hits your account. Here is how we handle the key areas that matter most to you.

Encrypted Storage

Your account credentials and wallet details are stored using SSL encryption. We do not keep full payment credentials in plain text at any point in the deposit or withdrawal process.

Cookie Control

We use functional cookies to hold your session and remember your payment preference between visits. You can adjust cookie settings through your browser at any time without losing your account access.

Data Retention

Account data is kept while your account is active. After closure, we retain only what applicable regulations in eligible regions require us to keep — nothing beyond that obligation.

Who Can Access Your Data

Internal access to your personal data is restricted to staff who need it to process your account, verify identity or handle a support request. Third-party processors are bound by data handling agreements.

Common Questions About Your Privacy Rights

These are the questions we hear most from account holders about how their data is used, stored and protected on rupishtoto. If yours is not listed, reach out through live chat or email with your registered mobile number ready.

We collect your name, email, mobile number and the e-wallet you register — DANA, OVO or GoPay. Transaction history tied to your account is also recorded to process payments accurately.

Yes. Wallet identifiers used for deposits and withdrawals are stored under SSL encryption. We do not retain full wallet credentials in plain text at any stage of the payment flow.

Yes. Log in, go to Account Settings, then Privacy and Data, and submit a data access request. Alternatively, email support with your registered mobile number and we will respond promptly.

Submit a deletion request via Account Settings or through live chat. We will process it subject to any retention requirements that apply under local regulations in eligible regions.

We do not sell or rent your data. Aggregated non-identifiable data may go to analytics partners. Any processors we work with are bound by data handling agreements that restrict how they use your information.

We keep only what applicable regulations in eligible regions require after your account closes. Data beyond that legal obligation is deleted. The exact period depends on local law where your account is registered.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.